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Embedded Files
S1 2020-2021 Staff Satisfaction Survey Results
S1 2020-2021 Staff Satisfaction Survey Results
Detailed Results and Short Answer Responses can be found HERE.
A Note About Net Promoter Scores
A Note About Net Promoter Scores
Net Promoter Score (NPS) is an industry standard measure of customer satisfaction. It is derived by asking the question “How likely are you to recommend The Crossing to a friend or other potential student?” with a 0-10 scale. NPS is calculated by subtracting the percent of detractors (rankings of 0-6) from the percent of promoters (rankings of 9 or 10), and ignoring indifferent (7-8). This arrives at a score from -100 (all detractors) to 100 (all promoters).
A negative NPS is considered problematic. This means there are more detractors than promoters.
An NPS above 10 is considered good.
An NPS above 50 or is considered excellent.
All Staff NPS Year-Over-Year Comparison
All Staff NPS Year-Over-Year Comparison
Staff Satisfaction Overview - All Staff
Staff Satisfaction Overview - All Staff
Responses by Area of Work
Responses by Area of Work
Historical Staff Satisfaction Survey Data
Historical Staff Satisfaction Survey Data
S1 2018-19 Staff Satisfaction Survey
The Questions
How likely are you to refer someone to work here? (0-10)
How are we meeting the mission in terms of... (4 choices: not at all, Approacing Expectations, Meeting Expectations, Exceeding Expectations)
Academics
Job Training
Faith-based Character Education
Do you see yourself working here three years from now? (Yes/No/Unsure)
Freeform text questions
What is the best part of your job?
What is the one thing you would most like to change about your job?
Anythign else you want to tell us?
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