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2024-2025 Student Satisfaction Survey Results
2024-2025 Student Satisfaction Survey Results
Corporation, Regional, and Location Level Overview charts are displayed below.
Click HERE for exhaustive location and regional data, including all student comments, from May 2025.
Click HERE for year-over-year analysis of Student Satisfaction from 2018 until now.
A Note About Net Promoter Scores (Used in All Graphs Below)
A Note About Net Promoter Scores (Used in All Graphs Below)
Net Promoter Score (NPS) is an industry standard measure of customer satisfaction. It is derived by asking the question “How likely are you to recommend The Crossing to a friend or other potential student?” with a 0-10 scale. NPS is calculated by subtracting the percent of detractors (rankings of 0-6) from the percent of promoters (rankings of 9 or 10), and ignoring indifferent (7-8). This arrives at a score from -100 (all detractors) to 100 (all promoters).
A negative NPS is considered problematic (below the red line in the graphs). This means there are more detractors than promoters.
An NPS of 10-30% is considered good (above the yellow line in the graphs).
An NPS of 50% or greater is considered excellent (above the green line in the graphs).
Regional NPS Overview by Category
Regional NPS Overview by Category
Corporation/Location Level NPS Overview by Category
Corporation/Location Level NPS Overview by Category
"HOW LIKELY ARE YOU TO RECOMMEND THE CROSSING TO A FRIEND"
"HOW LIKELY ARE YOU TO RECOMMEND THE CROSSING TO A FRIEND"
Overall Net Promoter Score
Overall Net Promoter Score
"THE CROSSING HELPS ME MEET MY ACADEMIC GOALS" Net Promoter Score
"THE CROSSING HELPS ME MEET MY ACADEMIC GOALS" Net Promoter Score
"THE CROSSING HELPS ME MEET MY CAREER GOALS" Net Promoter Score
"THE CROSSING HELPS ME MEET MY CAREER GOALS" Net Promoter Score
"THE CROSSING HELPS ME MEET MY CHARACTER/FAITH GOALS" Net Promoter Score
"THE CROSSING HELPS ME MEET MY CHARACTER/FAITH GOALS" Net Promoter Score
"I HAVE A PERSONAL CONNECTION WITH AT LEAST ONE STAFF" Net Promoter Score
"I HAVE A PERSONAL CONNECTION WITH AT LEAST ONE STAFF" Net Promoter Score
"I AM A BETTER PERSON BECAUSE OF THE CROSSING" Net Promoter Score
"I AM A BETTER PERSON BECAUSE OF THE CROSSING" Net Promoter Score
Historical Student Satisfaction Survey Data
Historical Student Satisfaction Survey Data
November 2019 Student Satisfaction Survey
The Questions
Academic: The Crossing helps me meet my academic goals.
Career: The Crossing helps me meet my career goals.
Character: The Crossing helps me meet my character and/or faith goals.
Staff: There is at least one teacher or staff member at The Crossing who I have a personal connection with.
Better Person: I am a better person because of The Crossing.
April 2019 Student Satisfaction Survey
The Questions
Academic: The Crossing helps me meet my academic goals.
Career: The Crossing helps me meet my career goals.
Character: The Crossing helps me meet my character and/or faith goals.
Staff: There is at least one teacher or staff member at The Crossing who I have a personal connection with.
Better Person: I am a better person because of The Crossing.
December 2018 Student Satisfaction Survey Results
2017-18 Student Satisfaction Survey Results
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